Does Duravac have a toll free Customer Service phone number?
Yes, for customer service call toll free at (866) 384-8432 or email firstname.lastname@example.org.
Where are Duravac products purchased?
Duravac wet/dry vacs and accessories can be purchased at a variety of retailers. Visit the Where to Buy page for a direct link to the retailers' website. However, not all models are available at all retailers. If you need assistance, please call customer service at (866) 384-8432.
Can I purchase replacement parts that are not listed on the website?
Yes. Please call customer service at (866) 384-8432 to place an order.
What size accessories will fit my Duravac wet/dry vacuum?
Your vacuum comes with either a 1-1/4”, 1-1/2", 1-7/8” or 2-1/2"” hose system. Please refer to the “Unpacking and Checking Carton Contents” section of your operator's manual to find the diameter size or measure the outer diameter of the end of the hose to determine which size accessory to purchase.
Are Duravac branded accessories interchangeable with other branded wet/dry vacs?
Yes, all Duravac accessories will fit other branded wet/dry vacuums with the same hose diameter. Please refer to the "Unpacking and Checking Carton Contents" section of your operator's manual to find the diameter size.
What is the warranty on Duravac wet/dry vacs?
Please visit the Warranty page for more information.
- Duravac vacuum cleaners carry a limited two (2) year warranty against defects in workmanship and materials from date of purchase under normal use.
- Duravac Professional brand vacuum cleaners carry a limited three (3) year warranty against defects in workmanship and materials from date of purchase under normal use.
- Cleva and Duravac Industrial brand vacuum cleaners carry a one (1) year warranty against defects in workmanship and materials from date of purchase under normal use.
- If Duravac and Duravac Professional vacuums are to be used for commercial, industrial or rental use, a 90 day limited warranty will apply.
Warranty does not apply to defects due to direct or indirect abuse, negligence, misuse, accidents, repairs or alterations and lack of maintenance. Please keep your receipt as proof of purchase.
Do I need to register my wet/dry vacuum?
No, registration is not required for a valid warranty, but it helps us provide you with better service in the future. However, please keep proof of purchase or receipt for Warranty purposes. Please visit the Warranty page for more information.
Where can I find the model number of my wet/dry vacuum?
The model number is located on the motor head of the vacuum or on the cover of the Operator's Manual and usually begins with the letter "C."
Which filter do I use when vacuuming?
The foam filter is used for wet/liquid vacuuming only. Important: The foam filter must be removed after wet vacuuming prior to any dry vacuum operation. The cartridge or cloth filter that came with your vacuum and/or a Disposable Filter Bag are to be used for dry vacuuming only. The cartridge/cloth filter and filter bag must be removed after dry vacuuming, prior to any wet vacuum operation. Be sure to use the cartridge/cloth filter that best suits your needs. With most jobs you can use a standard cartridge/cloth filter. For specialty applications like drywall or fine dust vacuuming a HEPA or fine dust cartridge filter is best.
How often should I clean or replace my filter?
Replacement depends on how often you use the vacuum and what you pick-up with it. After general cleaning, you can tap the filter on the inside wall of the vacuum container or brush off the debris to loosen and remove caught debris on the filter. Collection bags will also extend the life of a filter. When you notice loss in suction, it's time to replace your filter. Check to see that there are no holes or tears on the filter. If you do find a hole of tear on the filter, replace it before using.
I have misplaced my retainer plate for my cartridge filter. How can I get a new one?
A new retainer plate is included with each cartridge filter you purchase, but are not sold separately. You may purchase a new filter and use the retainer plate for the remaining life of your current filter, as well as with the new filter when you need it.
What do I do if I have questions about the assembly of my vacuum?
Please refer to the Operator's Manual and if you still have questions please call customer service at (866) 384-8432 or email email@example.com.
Why does my vacuum cleaner sometimes blow dust out of the blower port?
First check to see that the filter is attached correctly and that there are no holes of tears on the filter. If you do find a hole of tear on the filter, replace it before using. A standard cartridge filter or cloth filter is fine for most general pick up applications. If you are picking up fine dust like cold ashes or drywall dust, you will need a fine dust or HEPA cartridge filter. For some models, a collection bag can be used in combination with the cartridge filter to capture finer particles of debris.
Why is my vacuum blowing and not sucking?
Please check to make sure the hose is attached to the suction port and not the blower port. If you still need assistance, please call customer service at (866) 384-8432.
What's the wattage of my wet/dry vacuum?
Multiply the amps (located on motor head label) by voltage.
What makes Duravac different from the competition?
Duravac strives to be innovative with design, function, and performance. We have developed an affordable Two-Stage Industrial Motor that provides higher suction power, ultra quiet operation, and combined it with a remote control on/off switch that allows the vacuum to be operated from 20 feet away. We also have the easiest to use, 2-in-1 tool, wet/dry vacuum that converts to a detachable leaf blower with the press of a button to release. Designed with the consumer in mind, Duravac vacuums include easy to find large on/off switches, top center handles for easy transport, tool storage on casters and power head of most models, heavy duty motors, large drain ports on larger models for faster draining, and a power cord management system.